qld.gov.au Queensland Government website Contact us

Our service charter

Our service charter sets out the standard of service that you can expect from us. It explains how we will deliver exceptional customer service; provide easy access to our services; and ensure we make clear and transparent decisions.

Our service commitment to you

Exceptional customer service

  • Connect you with the right services
  • Consider your needs, discuss timeframes, set a deadline and deliver on time
  • Keep you informed of progress and honour appointments

Easy access to our services

  • Change the way you can do business with us as technology evolves
  • Use your feedback to design simple, integrated and consistent processes
  • Actively listen and understand your needs to improve the way we do business

Clear and transparent decisions

  • Use the facts and the law, and reasonably exercise our discretion
  • Operate transparently and communicate decisions simply and clearly
  • Inform you of options to resolve any concerns as quickly as possible

We value your feedback

If you have a complaint, compliment or feedback, contact us.

Online: Use our feedback form
Email: customerfeedback@resources.qld.gov.au
Phone: 13 QGOV (13 74 68)
Post: PO Box 15216, City East Qld 4002
In person: Visit one of our business counters

Last updated
12 January 2024
Last reviewed
21 February 2023