Our service charter
Our service charter sets out the standard of service that you can expect from us. It explains how we will deliver exceptional customer service; provide easy access to our services; and ensure we make clear and transparent decisions.
Our service commitment to you
Exceptional customer service
- Connect you with the right services
- Consider your needs, discuss timeframes, set a deadline and deliver on time
- Keep you informed of progress and honour appointments
Easy access to our services
- Change the way you can do business with us as technology evolves
- Use your feedback to design simple, integrated and consistent processes
- Actively listen and understand your needs to improve the way we do business
Clear and transparent decisions
- Use the facts and the law, and reasonably exercise our discretion
- Operate transparently and communicate decisions simply and clearly
- Inform you of options to resolve any concerns as quickly as possible
We value your feedback
If you have a complaint, compliment or feedback, contact us.
Online: Use our feedback form
Email: customerfeedback@resources.qld.gov.au
Phone: 13 QGOV (13 74 68)
Post: PO Box 15216, City East Qld 4002
In person: Visit one of our business counters
Last reviewed: 03 June 2023