Compliance approach and principles
Our compliance approach includes 5 strategies to guide how we consistently approach our regulatory activities: guide, inform, enable, monitor and enforce.
We address compliance across a continuum from guiding and informing, through to enforcement. We try to engage early to help people comply with the legislation.
We aim to promote voluntary compliance through a range of educational activities aimed at building the capacity and capability of the community, including:
- providing information, resources and tools to be clear about the obligations for our regulated community
- engaging to promote awareness and build their capacity through site visits, meetings, workshops and events
- promoting and reinforcing good regulatory and business practices, including promoting the benefits of complying and the potential consequences of non-compliance.
Where compliance is not achieved, we take a risk-based approach to decide how best to respond.
The work we do is guided by the following principles:
- consistent and fair: we have a consistent and fair approach to how we achieve compliance
- outcomes and risk-based: we use a proactive, outcomes-focused, targeted, risk-based approach for our compliance activities
- supportive: we encourage the community to do the right thing and empower staff to make decisions within our regulatory and governance framework
- adaptive: we monitor our progress and adjust our actions as needed
- accountable and transparent: we do what we say we are going to do, are transparent in our decision making and talk openly about priorities, activities and the results of our work
- safe and well: we support safety and wellbeing of our staff and communities
- responsive: we are timely in how we communicate about compliance and in responding to non-compliance.
- Compliance framework 2020-24 (PDF, 142.2KB)
- Compliance strategy 2020-24 (PDF, 243.8KB)
- Compliance plan 2020-21 (PDF, 306.9KB)
Last reviewed 30 June 2020